Frequently Asked Questions

Are All Your Products Organic?

We carry a wide range of organically grown and processed, as well as wildcrafted products. These products are clearly marked in both their titles and in their descriptions (as either "organic" or "wildharvested"). If the product you are looking at does not state either of these keywords in the title, it is not an organically grown and processed item. Be assured that our standard "non-organic" products are of the highest quality. Some are pesticide free, or cultivated without chemicals. Those will also be marked in the description of the product.

A vast amount of cosmetic formulating ingredients cannot be certified organic, but that doesn't mean they are not good for you. Salt, and clay for instance are both all natural ingredients, but do not meet the definition of organic (which is that it was alive and taken from a field), therefore they cannot be considered organic. Some items are approved for organic cosmetics, that aren't necessarily certified themselves – those should be marked as such in their item titles as well.

We are always working to replace our product line with organic and or wildharvested choices as they become available and/or as they become more competitively priced.

Do You Have A Minimum / Do you Wholesale?

We don't have a minimum ordering policy but our shipping fees are based on flat rate boxes, which means the shipping charged on a box full of products will be more economically designed to your pocketbook than purchasing one or two items for the same shipping price.

We do have a wholesale program that requires a special "log in" password. This password will be provided to those customers who intend, or already order our wholesale pack sizes. This means if you regularly purchase products from us in the 5 gallon buckets, or the 55 pound box or bags, then this program is a must for you. If you don't yet order those sizes, this program will serve you no purpose but please do check back with us, when it might.

If you would like to learn more about this program, please email your request to barb@organic-creations.com. Details will then be emailed back to you.

Do You Ever Special Order Products?

If you are looking for a certain item that we don't yet carry, please email us. We often have products that haven't yet made it to our website. If we don't yet carry what you are looking for, but we can source it for you … we will require a 100% up-front payment before the item is ordered. We also do not do special orders for just one item, meaning you have to add a specially ordered item to an existing order for products already sold within our website.

Will You Send Free Samples?

We do have a free sample program, in that each order placed will receive a free sample at our discretion, inside your box of products ordered. These samples are selected at random, but will never be anything that is of a "scented" nature. This is because so many people are 'scent intolerant' in today's society and we've been repeatedly asked to NOT send any sort of scented samples.

We ask if you have a specific item that you do NOT want sent as a sample due to an allergy or medical related issue, please do write that information in the comments at checkout. We will do our best to accommodate any special medical need associated with our free sample program.

We do offer very small sizes of just about everything we stock! This means you can create your own "sample pack" of items you wish to try, at an economical value to your pocketbook.

C of A & MSDS Sheets

We will send any documentation that you need for the products you order. Please write in the comment section at checkout that you need (whatever specific document) and we will gladly send it inside your box, or if your request is very large – we will email them to the account you provided us for contact. This way your order is not held up for documentation purposes.

Does Organic Creations, Inc. Test On Animals?

Absolutely not. We do use our products on ourselves, our children, and our own pets. Why would we stock anything that we are afraid to put on ourselves first? :-)

Do You Have a Rewards Program?

Yes, we do! Every item purchased on our website will add Rewards Points to your account.  These points can be redeemed by you, to receive a cash discount on a future order with us.  Follow these few simple directions, and you will be on your way to racking up points.

  1. Place an order using a registered account. Once this order ships from our warehouse, your points will be automatically posted inside the Account Management panel under "My Reward Points."
  2. On your next order: Login to your account, go to Account Management, then to My Rewards Points, and follow directions on how to generate your points into a promotion code.
  3. Place items inside your cart or go to the checkout page, if you've already built your new cart.
  4. Your promotion code will be displayed, enter it as directed and your discount will be applied immediately.

Website, phone, fax and email orders all qualify for points, with the exception of:

  • Special ordered products (this includes items we do not carry on our website that we've ordered specifically for you, or customized formulations of our bases that we manufacture on your behalf)
  • Discounted volume pricing for customers who have quotes/agreements on file.
  • Orders made prior to the installation of this program.
  • Any past, current or future orders made under the guest checkout option.
  • Failure to generate your Points into a Promo Code, or failure to use your code at checkout: we will not cancel nor be able to apply points to these orders.  But think of it this way: you have a larger discount waiting for you on your next order!

What Is Your Shipping Timeframe?

We've saved the best for last, because its also the longest question to answer.

Yes, we ship internationally. Our cart is smart and will quote you shipping rates based on your location. Please do not ask for private carrier shipping outside of the US. We use only the US postal system.

Our current date we are shipping from is always posted on the homepage of our website. We are often asked by our shipping times are sometimes different from other companies, and we'd like you to know the following information about our companies procedures:

1. We do not simply buy in bulk and repack like most of our competitors do. We hand manufacture a great deal of our products, in small batches, often on a per-order basis. This ensures that your product is completely fresh, and you can trust that it hasn't been sitting on a shelf waiting to be sold.

2. We do not heat our raw ingredients from bulk and pour them down into smaller containers, like a lot of other companies do – but rather, we hand cut them. This does take a bit more time but we feel the quality of the product will show as a result.

3. Each order is filled in the order received, then hand packed and hand labeled, just for you. As stated above, this ensures your products are as fresh as possible.

4. If speed of shipping is a big concern for you – we totally understand! However, our main focus is on fresh / quality products. And we do attempt to ship as quick as possible. You will be able to view your shipping rates before finalizing your order on our shopping cart. Some items cannot be shipped by US mail either because of their size or the "flash point" of the product.

Those products must be shipped by FedEx. Our cart will know the best way to ship your order, but we do mention this because some orders cannot be shipped by US mail – so that option will disappear at checkout. Please do not ask for us to ship products thru the US postal system that they no longer allow to ship by air mail.

Transit times will vary depending upon the carrier selected at checkout. More information will be posted on our shopping cart regarding shipping times – if you decide to place a website order.

Can I Phone In My Order?

Yes! The information is provided below for you:

Phone Orders: 503-343-4992

Fax Orders: 503-669-6890

Email Orders: barb@organic-creations.com

We do allow for will call, local pick up orders. More information is posted in the Terms and Conditions at checkout. Please note that we are located in Gresham, Oregon and are only open Monday – Friday from 9am to 4pm. In order to place a Will Call order, you must be able to collect it from our facility between the dates and times stated above.

If you have questions regarding damaged freight, return policy, order addition or cancellations, please refer to our Terms and Conditions. You are also able to view this link and must agree to it, at checkout when finalizing your order.

Thank you very much for your valued business!