Store Policies & Other Imporant Information:

Product Quality:

We put hours of research & personal testing into our soaping supplies to ensure that they will provide you with excellent results. Where possible, the products we sell are organically grown and processed or as close to "as nature intended." For more information on this topic, please read our 'Frequently Asked Questions' section, where this is addressed fully.

Return Policy:

Because of the types of products we sell, we cannot accept returned goods whether they were opened or not.

Damaged Freight:

Although every effort is made to ensure a safe delivery, sometimes an order is damaged during shipping. If this happens, please email us right away. Our email link is posted at the top of our website, near our logo.

Shipping:

We stive for a 48 hour turn-around, starting from when payment is received. Orders that are paid for on Friday, will be shipped the following Monday. Orders that are paid for during the weekend, will be shipped in the order they are received after the Friday orders have been shipped. Around the holidays our shipping schedule can be slightly more than 48 hours.

An e-mail containing tracking information will be sent to you once your package(s) have been shipped. To check the delivery status of your order, go to www.usps.com and enter the tracking number. Or if your order was scheduled to be shipped via UPS, you may track it at www.ups.com.

You can view an estimate of your shipping costs before confirming your order. We do not charge handling or processing fees, only straight shipping rates. We use the USPS flat rate shipping box, which is often cheaper than FedEx or UPS. If your order is shipped via USPS priority please note that it may arrive in more than one box. Sometimes, though the boxes are mailed on the same date, they will become separated and arrive on different days.

Because of the way our cart is designed, it cannot figure what will fit inside a flat rate box or not. So often the shipping fees are LESS than what our cart will quote. If this is the case, your payment method will only be charged the actual shipping fee. Shipping fees are never more than what the cart quotes. We do NOT ship via parcel post thru the US post office, except those orders that contain lye (caustic soda) as this is the only legal way we can ship this product.

Back Orders:

We strive to keep in stock all our items which are listed in this web site. From time to time, we do run into product shortages. If this happens, we will notify you via email and the item that is out-of-stock will be deleted from your order and a credit will be issued back to your payment method.

Payment Terms:

We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept all forms of paypal payments, including their e-check system. If you wish to pay via regular mail, we accept cashiers checks, money orders and personal checks. Please note that we WILL hold your order for 10 business days after a personal check has been received until we are sure that your funds have cleared the bank. We do this because unfortunately the 'bad few' have ruined it for the 'mostly good.' Paypal has an excellent check-less, e-check system that allows you to pay via electronic check that will ensure your order ships much quicker than the standard paper-through-the-mail system. If you wish to know more about this payment option, go to www.paypal.com and check it out.

BALLYHOO BETTY THANKS YOU FOR YOUR VALUED BUSINESS!