Store Policies & Other Imporant Information:
We put hours of research & personal testing into our soaping supplies to ensure that they will provide you with excellent results. Where possible, the products we sell are organically grown and processed or as close to "as nature intended." For more information on this topic, please read our 'Frequently Asked Questions' section, where this is addressed fully.
Return / Canceled Order Policy:
Because of the types of products we sell, we cannot accept returned goods whether they were opened or not. If you cancel your order before it has shipped ... and it has already been processed for shipment, you will incur a 15% restocking fee. That means if your order totaled $50 (as an example) then you will only be refunded $42.50.
Although every effort is made to ensure a safe delivery, sometimes an order is damaged during shipping. If this happens, please email us right away. Our email link is posted at the top of our website, near our logo.
Our current shipping time is generally three business days from date of order. We are often asked why our shipping time is different from other companies ... we'd like you to know the following information about your order: 1. We do not simply buy in bulk and repack like most of our competitors do. We hand manufacture a great deal of our products, in small batches, sometimes on a per-order basis. This ensures that your product is completely fresh, and you can trust that it hasn't been sitting on a shelf waiting to be sold.
2. We do not heat our raw ingredients from bulk and pour them down into smaller containers, like a lot of other companies do - but rather, we hand cut them, this does take a bit more time but we feel the quality of the product will show as a result.
3. Each order is filled in the order received, then hand packed and hand labeled. As stated above, this ensures your products are as fresh as possible. 4. If speed of shipping is a big concern for you -- we totally understand! However, our main focus is on fresh / quality products. And we do attempt to ship as quick as possible from there.
An e-mail containing tracking information will be sent to you once your package(s) have been shipped. To check the delivery status of your order, go to www.usps.com and enter the tracking number. Or if your order was scheduled to be shipped via UPS, you may track it at www.ups.com.
You can view an estimate of your shipping costs before confirming your order. We use the USPS flat rate shipping box, which is often cheaper than UPS. If your order is shipped via USPS priority please note that it may arrive in more than one box. Sometimes, though the boxes are mailed on the same date, they may become separated and arrive on different days.
Please make sure the items you are ordering qualify for the type of shipping you select upon checkout. Some items cannot be shipped UPS and some items cannot be shipped via US mail. If you select the right type of shipping, per the item listing you are purchasing, the shipping fees will not exceed the cart's quoted rate. The only exception to this rule is on international orders. If you are an international customer, placing an EXTREMELY large order of over 50 pounds of product weight, your shipping will most likely be more than quoted by the shopping cart. If this happens, you will be notified via email before your credit card is charged any additional shipping fees. For international customers, please note that we ship orders only thru the US postal system - we do not use private shipping companies. All custom fees are the customers responsibility, based on whatever your country will charge.
We strive to keep in stock all our items which are listed in this web site. From time to time, we do run into product shortages. If this happens, we will notify you of the back ordered item within your box of products that are shipped -- and when the item is restocked, we will mail it at our expense.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept all forms of paypal payments, including their e-check system. If you wish to pay via regular mail, we accept cashiers checks, money orders and personal checks. Please note that we WILL hold your order for 10 business days after a personal check has been received until we are sure that your funds have cleared the bank. We do this because unfortunately the 'bad few' have ruined it for the 'mostly good.' Paypal has an excellent check-less, e-check system that allows you to pay via electronic check that will ensure your order ships much quicker than the standard paper-through-the-mail system. If you wish to know more about this payment option, go to www.paypal.com and check it out.
BALLYHOO BETTY THANKS YOU FOR YOUR VALUED BUSINESS!